Shipping policy

If your package is lost in transit please email us at shopbluehaven.boutique@gmail.com so we can file a claim for your package. If after the investigation your package is still not located we will send a refund for your order. USPS mail must be in transit for 15 days before we can file a claim for the missing package.

**Please note we are not responsible for stolen packages. If the shipping carrier confirms delivery we are unable to issue a refund. If products are marked as delivered, you will need to contact the carrier regarding your package.

We are also not responsible for any delays caused by our mail carriers and will not refund shipping charges if USPS or UPS does not meet their guaranteed shipping times. Please contact the carrier directly if your items are not delivered on time.